1. Detailed description of goods and/or services
SUBURBIAN LODGE is a business in the Hotel/Guesthouse Industry that caters for overnight accommodation.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1day and confirmed by way email or via online booking channel website.
3. Export restriction N/A
The offering on this website is available to worldwide guests who book and stay at SUBURBIAN LODGE Johannesburg, South Africa.
4. Return and Refunds policy
The provision of services by SUBURBIAN LODGE is deemed granted once booking is confirmed and paid. In cases of unavailability of room, and where guests have paid in advance SUBURBIAN LODGE will either upgrade guest or refund the client in full within 30 days. Cancellation of bookings by the client will attract a 100% administration fee. However , Suburbian Lodge will allow for change of dates with penalty fee of between 30% - 100% of booking fee calculated on how many days notice given prior to checkin. ( See terms and conditions on sale of booking at time of booking)
6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the SUBURBIAN LODGE bank account, the details of which will be provided on request.
7. Credit card acquiring and security
Credit card transactions will be acquired for SUBURBIAN LODGE via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may
go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by SUBURBIAN LODGE separately from card details which are entered by the client on PayGate's secure site. For more detail on PayGate refer to www.paygate.co.za
9 Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
SUBURBIAN LODGE takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution.
11 Country of domicile
This website is governed by the laws of South Africa and SUBURBIAN LODGE chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, _ ■
SUBURBIAN LODGE may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13 Company information
This website is run by BLUE SWALLOW TRUST based in South Africa trading as SUBURBIAN LODGE and with registration number IT 5078/07 and Karl and Marilyn van der Westhuizen (Director(s)/Member(s)/Owner(s)).
14 SUBURBIAN LODGE contact details
Email: firstname.lastname@example.org Telephone: +27 11 0427781 / +27 713620656